Privacy Policy
Last Updated: January 15, 2023
Povuza Bavaco ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register for our services
- Submit documents for processing
- Contact us with inquiries
- Request customer support
The types of personal information we collect may include:
- Name and contact details (email, phone number, address)
- Identification documents (for verification purposes)
- Payment information (processed securely through our payment partners)
- Documents submitted for our services
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our document services
- Process transactions and send related information
- Verify client identity as required by Singapore law
- Improve our services and customer experience
- Communicate with you about services, offers, and updates
- Comply with legal obligations and prevent fraudulent activities
3. Information Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third parties who perform services on our behalf (e.g., payment processing, document delivery), bound by confidentiality agreements.
- Legal Requirements: When required by law or to respond to legal process, including to law enforcement or government agencies.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure storage facilities for physical documents
- Access controls and authentication procedures
- Regular security audits and monitoring
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide services you have requested
- Comply with our legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
Original documents submitted to us will be returned or securely destroyed according to your instructions after processing is complete.
6. Your Rights
Under Singapore's Personal Data Protection Act (PDPA), you have rights including:
- Access: Request copies of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for our use of your data
- Deletion: Request deletion of your personal data, subject to legal requirements
To exercise these rights, please contact us using the information below.
7. International Data Transfers
As we operate in Singapore, your data is primarily processed within the country. However, for certain services (e.g., international document legalization), your information may be transferred to and processed in other countries with appropriate safeguards.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Povuza Bavaco Document Services
101 Upper Cross Street, #05-15
Singapore 058357
Email: privacy@povuza-bavaco.sbs
Phone: +65 020097753